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Thank you for choosing J.I.Strings. We take pride in your satisfaction with our products and service. We thoroughly inspect the items in your order and very carefully pack your shipment. However, if there is an issue please follow these guidelines:

15-Day Satisfaction Guarantee

We work hard to offer you the best quality products, but if you are dissatisfied with any of our products, you may return them within 15 days of purchase.

  1. You must follow the return procedure listed below

  2. All returned items must have been purchased from us, and returned to us in new condition.

  3. Examples of items that can NOT be returned: bows or instruments that have been played extensively, and items held longer than 30 days.

Shipping Damage

When you receive an order please inspect the package and its contents immediately. If there is a discrepancy, or a damaged or defective item, you must call us at 877-423-6383 within 3 business days upon receipt. Shipments must be inspected while the driver is present. If you notice damage to a box, the damage must be noted with the delivery driver’s records. Email us photos of the damaged box and product to help ensure a successful claim with the shipper. When you call to inform us of the problem, we will make arrangements at that time for your replacement or credit. Do not discard the box or packing material. All claims must be made within 3 business days of receipt of the order. We cannot be responsible for damage done by shipping. If a return becomes necessary, follow the return procedure below.

Return procedure

  1. No returns will be accepted without our prior approval. Contact your sales representative at 510-489-3566 to obtain a return merchandise authorization number. We need to know what you are returning and the specific reason for the return in order to process a credit or exchange.

  2. Fill out the return merchandise authorization form (included in the shipment) in its entirety; this requires the RMA# we will provide you in step 1. You must include the following paperwork with the returned item(s):

    1. Copy of packing slip

    2. Return merchandise authorization form

If we receive a box without these forms, your credit/exchange will be delayed, and a re-stocking fee will be assessed on those items.

  1. Re-package the items safely and securely:

    1. Bows need to be clean, free of rosin, and hair loose

    2. Instruments must be packed with protection under the tailpiece and around the bridge.

    3. All items must be in original packaging with item label/barcode.

    4. Include the copy of the packing slip and return merchandise authorization form

    5. Clearly label or mark the outside of box with your company name and RMA#

    6. Insure the package for your net cost. JIS will not be responsible for any return that is lost or damaged during transit.